CAN I CHANGE OR CANCEL MY ORDER AFTER I'VE PLACED IT?

Our warehouse team prepares and dispatches orders very quickly to meet our shipping cut-off times. However, if you need to change or cancel your order, please contact our customer service team with your order number and we will accommodate as quickly as possible. Typically, orders placed before 3PM can be changed before 3PM the same day. Orders placed after 3PM can be changed until 10AM the following business day.

I'M MISSING AN ITEM FROM MY ORDER, WHAT DO I DO?

We take great care when packing your items but things may go awry from time to time. If your order is missing an item, please contact our customer service team with your order number and the missing item's name. We will resolve the issue for you as quickly as possible.

I HAVE THE WRONG ITEM OR A FAULTY ITEM IN MY ORDER, WHAT DO I DO?

If you have receive an incorrect or faulty product, please contact our customer service team with your order number and the details of what went wrong. We will resolve the issue for you as quickly as possible.