CAN I RETURN AN ITEM?
changed your mind? No problem! We will happily accept returns of UNUSED and UNOPENED products. Please note that we do not refund the original postage fees with the return. To return a product, please contact our customer service team with your order number and the item's details.
Damaged or Faulty Products
we take great care when packing your items so that they won't get damaged in transit. If an item does arrive damaged, we ask that you let us know right away and we'll arrange for the item to be returned back to us and a replacement to be sent out to you. Or if you prefer, we can refund you the original purchase price if the product is deemed faulty (less any postage costs).
HOW LONG DO I HAVE TO RETURN MY PRODUCTS?
For change of mind on UNUSED and UNOPENED products, you may return the product up until 30 days from the order date. Please note that the unwanted item/s must be returned back to us in their original condition. Please read the returns process below.
For faulty products, please contact us at firstname.lastname@example.org to confirm the period and steps for your return.
HOW DO I RETURN MY ITEMS?
- Contact our customer service team and let us know that you would like to arrange a product return. We'll advise the best address for you to send the item back to.
- Pack and seal the item/s in their original shipping package and post them back to us.
- Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (not including original postage fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 7 days from the date we receive the returned goods for the refund to be processed.